A world of services

Benefit from our range of services designed for professionals


Coffee Specialists are available from 06:00 to 24:00 daily to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.


    Discover the entire Nespresso universe and place your orders easily, 24/7

  • Customer Service Line

    An expert available to help you from 06:00 to 24:00 daily

* 400 1200 800 (available from 06:00 to 24:00 daily )


Enjoy free delivery on your Nespresso orders over CNY 340

  • Fast Delivery

    Order your Nespresso coffees, receive them within 7 working days.


Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.

  • Machine service

    As a Nespresso customer you can benefit after buying a coffee machine from a 24 month warranty as well as from a service and maintenance of your machine**

  • Intervention

    Our technicians can provide depending on your machine model on site assistance within 6 hours until up to maximum 2 working days***

  • Machine loan

    Nespresso provides a substitute machine during servicing if the repair of your machine is not possible on site***

* 400 1200 800 ( from 06:00 to 24:00 daily )


Nespresso commits to become actor of a sustainable coffee economy, from coffee production to capsules recycling.

Since its creation, Nespresso made the choice of aluminium, because it is the ideal material to protect the aromas of its coffees. Moreover, it presents the advantage of being 100% recyclable.

  • Sustainability

    Learn more about the sustainability program of Nespresso

  • Recycling

    Discover our solutions to recycle your capsules

Other Services

Nespresso offers a complete range of dedicated services for you to savor your coffee in the best conditions, even during your events: open days, seminars, conferences...

  • Event service

    You can rent a coffee machine for special events*

  • Set up

    Installation and demonstration of your new machine*

  • Water analysis

    Provision of filters to optimize your water quality*

*Those services may be charged, please contact your commercial agent for further information.

  • Not yet a customer?

    Contact us here to find out more about Nespresso Professionnal

  • Already a customer ?

    Ask your question here about your order or your machine

Call us on 400 1200 800