A world of services
Benefit from our range of services designed for professionals
Coffee Specialists are available from 06:00 to 24:00 daily to advise you on your coffee selection and to ensure easy ordering and convenient delivery, tailored to your needs.
Discover the entire Nespresso universe and place your orders easily, 24/7
Customer Service Line
An expert available to help you from 06:00 to 24:00 daily
* 400 1200 800 (available from 06:00 to 24:00 daily )
Enjoy free delivery on your Nespresso orders over CNY 340
Order your Nespresso coffees, receive them within 7 working days.
Our technical specialists are available to help you using your machine, and if needed, to give you an immediate diagnosis over the phone*.
As a Nespresso customer you can benefit after buying a coffee machine from a 24 month warranty as well as from a service and maintenance of your machine**
Our technicians can provide depending on your machine model on site assistance within 6 hours until up to maximum 2 working days***
Nespresso provides a substitute machine during servicing if the repair of your machine is not possible on site***
* 400 1200 800 ( from 06:00 to 24:00 daily )
Nespresso commits to become actor of a sustainable coffee economy, from coffee production to capsules recycling.
Since its creation, Nespresso made the choice of aluminium, because it is the ideal material to protect the aromas of its coffees. Moreover, it presents the advantage of being 100% recyclable.
Learn more about the sustainability program of Nespresso
Discover our solutions to recycle your capsules
Nespresso offers a complete range of dedicated services for you to savor your coffee in the best conditions, even during your events: open days, seminars, conferences...
You can rent a coffee machine for special events*
Installation and demonstration of your new machine*
Provision of filters to optimize your water quality*
*Those services may be charged, please contact your commercial agent for further information.